At willbet, we want you to know exactly what information we hold about your account, how we use it, and what choices you have. This policy applies to every interaction you have with willbet — from account creation to wallet transactions made through Nagad or Upay — and access depends on your local law and eligible region.
Account data handled with care
Nagad and Upay transaction context
Your right to review and correct
Clear contact routes published
POLICY POSTURE
How willbet Handles Your Personal Information
When you create an account with willbet, we collect the details you provide during registration — your name, contact information, and the wallet identifiers associated with payment methods such as Nagad or Upay. We also record account activity: session timestamps, device type, and the pages or game categories you access within the platform. This data is used to operate your account correctly, verify transactions, and respond to support requests. We do not sell your personal information to third parties. Where we share data with service processors — for example, to verify a wallet transaction or to operate the platform — those processors are bound to handle your information only for the stated purpose. We retain account records for as long as your account is active and for a further period required by applicable obligations. You can request a summary of what we hold or ask us to correct inaccurate details at any time through the contact routes listed in this policy. Eligibility to use the platform and the scope of data we process depend on your local law and the regions in which this service is available.
Nagad wallet identifier
Upay transaction context
Device and session record
Account activity log
Support request history
SCOPE AND COVERAGE
Where This Policy Applies and What It Covers
This policy defines exactly which activities and data types fall within our responsibility and which sit outside it. Understanding the boundary helps you know where to direct any question about how your information is handled.
Account Access
Everything you do when logged in to your willbet account — profile updates, session history, password changes and device sign-ins — falls inside this policy. We hold and process those records according to the rules set out here.
Wallet Transactions
Transaction records linked to Nagad or Upay deposits and withdrawals are captured in your account wallet log. We process only what is needed to reconcile the transaction; the payment provider operates under its own separate data terms.
Site Content and Cookies
We use cookies and similar tools to keep your session active, remember your preferred game category, and measure how pages perform. You can manage cookie preferences through your browser settings; disabling them may affect how some account features work.
Third-Party Services
Links or integrations that take you away from willbet — such as your Nagad or Upay app — are governed by those providers' own privacy terms. We are not responsible for data practices on external sites or apps, so check their policies directly.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have concrete choices about the personal data willbet holds. Reviewing your account details is straightforward: sign in and open the Account Settings page, where your registered name, contact information and linked wallet details are displayed. If any detail is wrong — for example, a Nagad number entered incorrectly at registration — you can update it directly in that section or raise a correction request through our support channel. If you want to know what broader records we hold, you can send a written request via the contact route listed in the Support section below. We will respond within the timeframe set out in our published terms. You also have the option to ask us to delete account data that is no longer needed, subject to any retention obligations that apply under local law. Where deletion of core account data would make it impossible to maintain an active account, we will explain that clearly before proceeding.
Review Your Records
Open Account Settings after signing in to see the personal details, wallet identifiers and contact information currently stored against your account.
Correct Account Details
Update a name, phone number or Nagad wallet reference directly in Account Settings, or submit a correction request to support if the field is locked.
Raise a Data Question
Send a written request to ask what records we hold or to query how a specific piece of information is being used. We handle these through our published support contact route.
Request Data Removal
Ask us to delete data that is no longer necessary, subject to retention requirements under applicable local law. We will confirm what can be removed and what must be kept.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a question that this policy does not answer, or if you want to exercise any of the rights described above, use one of the contact routes below. We handle privacy-related requests through the same support paths as general account queries — there is no separate form required.
Live Chat
Open the chat widget from any page while signed in to your account. Describe your privacy question and a support agent will pick it up from the queue.
Email Support
Send your request to the support email address published on the Contact page. Include your registered account email so we can locate your record quickly.
Help Centre
The Help Centre lists step-by-step paths for common account and data requests. Start there if you need to update wallet details like your Upay number or review session history.
DATA HANDLING STANDARDS
How We Keep Your Information Secure
Security and data retention are not afterthoughts here — they are built into how your account operates from the moment you sign in, whether you are on a low-bandwidth mobile connection or switching between devices.
Cookie and Session Control
Session cookies keep you signed in during an active visit without requiring repeated logins. You can clear them through your browser at any time. Persistent cookies that remember category preferences can be switched off in browser settings without affecting your account balance or history.
Account Security Measures
Access to your account is protected by the credentials you set at registration. We do not store your Nagad or Upay PIN — those remain within your wallet provider's system. If you notice unusual account activity, change your password immediately and contact support.
Retention and Deletion
We keep account data for as long as your account remains open and for any further period required by applicable obligations. Once a retention period ends and no legal hold applies, data is removed from active systems. You can ask about the specific retention window for your account data via the support routes above.
Policy Updates
When this policy changes in a way that affects your rights or how we process your data, we will post a notice in your account dashboard before the change takes effect. Continuing to use the platform after that notice constitutes acknowledgement of the updated terms.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy at willbet
These are the questions we receive most often about how your personal data is handled. If your question is not covered here, reach out through the support routes in the Contact section above.
What personal data does willbet collect when I open an account?
We collect the name, contact details and wallet identifiers — such as a Nagad or Upay number — that you enter during registration. We also log device type, session timestamps and the account actions you take while signed in, so we can operate your account correctly.
Does willbet share my data with anyone outside the platform?
We do not sell your data. We share it only with processors who help operate the platform — for example, to verify a Nagad transaction — and those processors are bound to use it only for that stated purpose. No broader third-party sharing takes place without your knowledge.
How can I see what information is stored on my account?
Sign in and open Account Settings to view your registered details. For a broader record of what we hold — including transaction history and session logs — send a written request through the support email listed on the Contact page and we will provide a summary.
Can I ask willbet to delete my personal data?
Yes. Send a deletion request through live chat or the support email. We will confirm which data can be removed immediately and which must be retained under applicable obligations. Where deletion affects core account functions, we will explain the impact before acting.
How does willbet handle cookies on my device?
Session cookies keep your login active during a visit. Preference cookies remember settings like your last game category. You can manage or clear these through your browser settings at any time. Turning off cookies may limit some account features but will not erase your account or wallet records.
Does this policy apply if I use a mobile connection or switch devices?
Yes — the same policy covers your account regardless of how you connect. Whether you access willbet on a mobile handset via Nagad mobile wallet or switch to a desktop browser later, all account activity falls under these terms. Device continuity does not change your data rights.
App / Mobile