App / Mobile
These terms set out what willbet agrees to provide and what you agree to when you open and use an account. Access to our platform, including wallet transactions through Nagad or Upay, depends on your local law and the eligible regions we serve.
By creating an account on willbet, you confirm that you have read and accepted these terms in full. They apply to every part of your account: your login, your wallet balance, any transactions you initiate through Nagad or Upay, and the game sessions you start. We reserve the right to update these terms when our policy or the regulatory environment changes. When we do, we will post the revised version on this page and note the date it takes effect. Continued use of your account after a change is posted means you accept the updated terms. Eligibility is not universal. Whether you may hold an account with us depends on the laws that apply in your location. We do not make legal determinations on your behalf. It is your responsibility to check that using this platform is permitted under your local law and in your eligible region before completing account registration. If we become aware that an account was opened in a jurisdiction where access is not permitted, we may suspend or close that account and return any verifiable wallet balance through the original payment route where that is technically possible. These terms are written in English and that version is authoritative. Any summary or translation is for convenience only.
Not every action on or near this platform falls under the same set of rules. Understanding what sits inside and outside these terms helps you know where to go when something needs attention.
Login, session activity, and account-level actions — such as updating your contact details or reviewing your transaction history — are fully within scope. These are governed by these terms and our account policies.
Deposits and withdrawals processed through Nagad or Upay fall under these terms on our side. The payment provider's own terms also apply to those transfers independently of ours.
Game titles, odds displays, promotional notices, and all content published at willbet are covered. We control what appears here; accuracy of third-party data feeds is not something we warrant.
External sites, apps, or services linked from our pages — including game studios and payment processors — operate under their own terms. We are not responsible for their conduct or content once you leave our domain.
These terms give you concrete routes to manage your information and raise questions. Your signed-in account area shows a full record of your session activity and wallet movements — you can review these at any time without contacting support. If you find a detail that is incorrect, such as a contact address or wallet reference, you can update it directly through the account settings page. For changes that require our verification — such as a linked mobile wallet number connected to Nagad or Upay — the account page will show the steps and document requirements we need before we can confirm the update. If you have a question about how a specific term applies to your account, our support route is open. We do not make unilateral decisions about your account without giving you a reasonable opportunity to respond, except in cases where we are required to act immediately for security or compliance reasons. In those cases we will notify you as soon as we are able to do so.
Open your account dashboard to see session history and wallet transactions. No support contact is needed for routine record checks.
Update standard details — email, phone, preferred language — through account settings. Wallet-linked fields require verification steps shown on that page.
Use the support contact form or live chat to ask how a specific term applies to your situation. Reference your account ID so we can respond accurately.
If you believe an account action was applied in error, you may submit a formal review request through support. We will acknowledge it and respond within the timeline shown on the contact page.
For any question or concern directly related to these terms — including account eligibility, wallet policy, or a formal review request — use the contact routes below. We respond through the same channel you use, so keep an eye on the inbox or chat thread where you sent your message.
Open the chat widget from any page on willbet while signed in. Reference your account ID and the specific term or section you are asking about for a faster response.
Submit a written query through the support form in your account area. This route is suitable for formal review requests or detailed policy questions that need a written record.
Send your question to the support address published in the contact section of your signed-in account page. Include your registered account ID and the nature of your query.
We hold only the data needed to operate your account and process transactions through your chosen payment route. We do not sell your personal data to third parties.
We retain account registration details, session logs, and transaction records for the period required to operate your account and meet our obligations. You can request a summary of what we hold by contacting support with your account ID.
We use cookies to keep your session active across pages and to remember your account preferences. You can manage cookie settings through your browser. Blocking session cookies will affect how your login persists across visits.
Your account is protected by the credentials you set at registration. We recommend using a password that is not shared with other services. If you suspect unauthorised access, use the account security page to change your password or contact support immediately.
To request correction or removal of your data, submit a request through the support form in your account area. We will confirm receipt and outline the steps and timelines that apply to your request.
If your question is not covered below, the support routes on this page are the right place to take it.
We will post updates on this page with the effective date. Continuing to use your account after the update goes live means you accept the revised terms. If you do not agree, you should stop using the account and contact support to discuss your options.
Access depends on your local law and whether your location is an eligible region. We cannot confirm eligibility for every location. Check the relevant laws that apply to you before logging in from a different country.
If we suspend an account and a wallet balance is present, we will attempt to return verifiable funds through the original payment route where that is technically possible. The timeline and process will be communicated through your registered contact details.
The current version is always published at willbet/terms-conditions. If you need a previous version for reference, contact support with your account ID and the approximate date you are asking about.
Submit a formal review request through the support form in your signed-in account area. Include your account ID, the action in question, and the term you believe applies. We will acknowledge the request and respond with the outcome and reasoning.
Our terms cover your account relationship with willbet, including the wallet side of any transaction we process. Nagad and Upay each have their own terms that govern the transfer on their end. Both sets of terms apply independently.